Terms of Use

1. Introduction

These Terms of Use (“Terms”) govern access to and use of the website and online platforms operated by SYLVA AG (“SYLVA”, “we”, “us”). By using the SYLVA website or platform, you agree to these Terms. If you do not agree, you may not use the SYLVA website or platform.

Controller and operator:
SYLVA AG
Mühlerain 39
8672 Meilen, Switzerland
legal@sylva.ac

These Terms are governed by Swiss law. The place of jurisdiction is Canton Zurich, Switzerland, unless otherwise required by mandatory law.

2. Scope of Application

These Terms apply to:

The website sylva.ac and related pages
The assessment and analytics platforms (cloud.sylva.ac) and enterprise versions operated for clients
All related online services provided by SYLVA AG

For enterprise clients and partners, specific contractual agreements prevail over these Terms where applicable.

3. Description of the SYLVA Platform

SYLVA provides an educational technology platform used to create, conduct, evaluate, and analyze courses, assessments, and live sessions (including polls and interactive lectures) for educational or recruiting purposes. The platform supports educators, administrators, and learners within the same environment.
Access to the platform is limited to registered users authorized by SYLVA or its clients. Self-registration or public demo access is not available unless explicitly enabled by SYLVA.

4. Acceptable Use

Users must use the SYLVA website and platform in accordance with these Terms and all applicable laws and regulations. Users must not:

Copy, reproduce, distribute, or modify the software or its components
Reverse-engineer, decompile, or attempt to derive source code
Sell, resell, rent, or sublicense the platform or its content
Interfere with, damage, or disrupt the platform’s operation or security
Upload unlawful, defamatory, or infringing content

Users are responsible for all content they create or upload. SYLVA is not liable for user-generated content and may remove or restrict access where legally required or appropriate.

5. User Conduct and Responsibilities

Users must use the platform in good faith and for lawful educational or professional purposes. Users must provide accurate and lawful information, keep login credentials confidential, and notify SYLVA immediately in case of suspected unauthorized access.

SYLVA reserves the right to suspend or terminate accounts that violate these Terms or applicable law.

6. Intellectual Property

All intellectual property rights in the SYLVA platform, software, and related materials (including design, structure, and source code) remain the exclusive property of SYLVA AG unless otherwise agreed in writing. The SYLVA platform, software, and related materials are protected by Swiss and international copyright laws, including the Swiss Federal Copyright Act (URG).

Clients and users retain full ownership of their own content, assessment data, and materials created using the platform. Custom developments or extensions remain the property of SYLVA unless a separate agreement provides otherwise.

SYLVA grants authorized users a non-exclusive, non-transferable, revocable right to access and use the platform for its intended purpose under these Terms.

7. Data Protection and Privacy

All personal data collected through the website or platform are processed in accordance with SYLVA’s Privacy Policy, available at https://sylva.ac/privacy. By using the SYLVA website or platform, you acknowledge that your personal data are handled as described in that policy.

Clients remain the data controllers for personal data processed within their own institutional environments. SYLVA acts as data processor, processing such data on their behalf and under their instructions.

8. Service Availability and Disclaimers

SYLVA strives to provide reliable and secure services. System status and uptime are monitored at https://status.sylva.ac. Temporary interruptions may occur due to maintenance, updates, or third-party service disruptions.

The platform and website are provided “as is” without warranties of any kind, express or implied. SYLVA does not guarantee uninterrupted availability or error-free operation and assumes no responsibility for the performance of third-party services or integrations.

9. Limitation of Liability

To the extent permitted by law, SYLVA is not liable for indirect, incidental, or consequential damages arising from the use or inability to use the SYLVA website or platform. This includes, without limitation, data loss, lost profits, or reputational harm.

SYLVA’s total liability for any claim shall not exceed the amount paid by the client for the relevant service during the 12 months preceding the event giving rise to the claim, if applicable.

10. Termination of Access

SYLVA may restrict, suspend, or terminate access to the platform or website where users violate these Terms or where required by law or security considerations. Termination of access does not relieve the user or client of any existing contractual obligations.

11. Changes to these Terms

SYLVA may update these Terms from time to time to reflect legal, technical, or operational changes. The latest version will always be published on the SYLVA website and becomes effective upon posting. Continued use of the platform after publication constitutes acceptance of the revised Terms.

12. Governing Law and Jurisdiction

These Terms are governed by Swiss law, in particular the Swiss Code of Obligations and other applicable statutes. The exclusive place of jurisdiction is Canton Zurich, Switzerland, unless otherwise required by mandatory law.

These Terms were written in English for international readability. In the event of interpretation disputes, the meaning under Swiss law shall prevail.

13. Contact

For questions regarding these Terms, please contact:

SYLVA AG, Mühlerain 39, 8672 Meilen, Switzerland
legal@sylva.ac