The applicable legislation makes a distinction between personal information and non-personal information.
Non-personal information refers to information that does not allow for your identification. Non-personal information can refer to the type of device you use to access the app, the website, or other services offered by SYLVA. Non-personal information can also refer to information obtained through cookies (as further explained).
Personal information consists of information that allows for the identification of a person. Personal information therefore includes your name, address, Internet protocol address, payment information, browsing history, and any information that relates to you and allows for your identification.
SYLVA will not collect any personal information about you except if you provide personal data voluntarily on the website or the app or if your personal information is obtained through your usage of the app or website. Some personal information is automatically provided to SYLVA by web browsers, however, this personal information may relate to your browser version, and IP address and usage of technology, rather than your name.
Non-personal information may be collected through cookies or other means when using the website or app. Non-personal information may also be collected from third party links and websites if provided to SYLVA.
SYLVA may use your personal information in furtherance of SYLVA’s legitimate business interests and to allow for the proper functioning of the website and application. This information may be used to enhance our products and services. SYLVA may also use your feedback and comments to improve our existing products and to guide the development of future products. Our objective is to ensure our users benefit from high quality products that are tailored to their needs.
Please note that SYLVA retains information relating to your IP address for purposes of tracking, internal reporting, and to protect the security of users.
SYLVA’s usage of your personal information will, in all cases, be restricted to that which is necessary to fulfill the intended purpose. SYLVA complies with the data minimization obligation set forth in the GDPR.
If you provide SYLVA with your email address, you acknowledge that SYLVA may use your email for the following purposes: (i) to respond to your inquiries, (ii) to send you notices and updates, (iii) to communicate with you with respect to products and services.
You may opt out of receiving promotional emails and material from SYLVA. The instructions to opt out are provided in each email and the opting out may be accomplished by selecting opt out or unsubscribe as listed in the email. Once the opting out notice is received by SYLVA, you will no longer receive any email correspondences from SYLVA.
SYLVA does not sell, lease, transfer, trade, or otherwise rent your personal information to any third party.
SYLVA’s disclosure of your personal information is limited to the extent required for SYLVA to fulfill its obligations and in connection with SYLVA’s products and services.
The Company undertakes to process all personal data in a lawful, fair, and transparent manner, in accordance with the obligations set forth in the GDPR.
To comply with an applicable law or regulation, or to fulfill the requirements of a valid court order, SYLVA may disclose personal information collected through the website or application. In such cases, SYLVA may not inform the relevant user in advance of disclosing the personal information. Further, any such disclosures will be limited in scope to the information that is strictly necessary to comply with the legislation or the court order.
If SYLVA receives notice of a court order requiring the disclosure of personal information, SYLVA will try, insofar as reasonably practicable, to provide you with advanced notice to allow you to enforce your rights and secure a protective order, or any legal remedy available.
SYLVA will store and maintain personal information using appropriate safety and security measures. SYLVA undertakes to correct or erase any personal information that is deemed false, obsolete, inaccurate, or erroneous, either upon request or upon receiving notification that such information is not correct.
All personal information stored and collected by SYLVA will be handled and processed in a way that ensures that the confidentiality and security of the personal information is upheld. SYLVA applies procedures and technology to protect the integrity of your personal data and to minimize the risks of unauthorized disclosure, destruction, deletion, or other issues. SYLVA’s systems comply with technologies available to ensure reliability and security of the storage of personal information.
SYLVA’s storage of your personal information will be for a predetermined and reasonable length. The duration will be established based on the purpose, the services, and products implicated and any consent provided. Personal information will be kept in SYLVA’s files to ensure SYLVA can comply with its legal obligations, resolve disputes, and enforce our policies.
If extended maintenance or storage of personal information is required for the provision of the products and services, or for reasons of public interest, SYLVA may hold and maintain your personal information for a longer time.
You benefit from the right to obtain information regarding the usage by SYLVA of your personal information. You may submit a request to SYLVA to obtain such information.
If you notice that any personal information held by SYLVA is incorrect, inaccurate, or otherwise erroneous, you may request for the information to be rectified, corrected, or removed by SYLVA. Upon request, SYLVA will delete any incorrect information from its servers.
In accordance with the terms of the GDPR, you may request to access your personal information stored, held, or used by SYLVA.
Please submit any requests under this paragraph to SYLVA by email at email@example.com or on the website using the instructions detailed thereon. SYLVA’s handling of your request will be based on your request, SYLVA’s ability to perform the requested action and the applicable laws. SYLVA undertakes to respond to your request in a timely and efficient manner.
If applicable and feasible, SYLVA will secure your consent before any collection, storage, handling, or other usage of your personal information. The consent provided should be clear and specific to avoid any misunderstandings or doubts, if possible.
Further, you confirm and represent that you are at least eighteen (18) years of age. If you are below the age of eighteen (18), you may not provide valid consent and are therefore not authorized to use the website or provide personal information to SYLVA.
You may enter into a specific agreement with SYLVA for a particular product or service. If the scope of the product or service exceeds the scope of the website and app, you acknowledge that SYLVA may need to use your personal information to apply the terms of the specific agreement. Examples of specific agreements include ordering a product from SYLVA to be physically delivered to your address. SYLVA may then use and disclose your personal information to perform the services of a specific agreement or arrangement between you and SYLVA, or any affiliate of SYLVA.
SYLVA undertakes not to transfer your personal information outside of the European Union, if you are based in the European Union, unless the information transfer is performed in compliance with the GDPR. Personal information will be transferred out of the European Union if necessary to do so and the transfer will be to a country that is bound by data protection regulations similar to those of the GDPR. As an example, the United States is bound by protective personal data regulations and laws.
Cookies exist in various forms. Default cookies are those which are functional and required to use the website.
Additional cookies consist of those which allow for data measures, analytics, and to obtain information regarding your preferences. Moreover, third party cookies may come into play when using the website in conjunction with a third party site or partner. SYLVA has no control over such third party cookies, and is unaware of the extent of the usage related thereto.